At Kushubmedia, we value your satisfaction and strive to provide high-quality products and services. This Refund Policy page aims to provide you with a clear understanding of our policy regarding refunds for our products and services. Please read this page carefully before making any purchase or engaging with our services.
Refund Eligibility:
a. Product or Service Issues: If you experience any technical or functional issues with our products or services, we will work with you to resolve the issue promptly. If we are unable to resolve the issue, you may be eligible for a refund.
b. Cancelled Services: If we cancel a service that you have paid for, you will be eligible for a full refund of the purchase price.
Refund Requests:
a. Contact Us: To request a refund, please contact our customer support team through the provided contact channels. Please provide detailed information regarding the issue you experienced and the reason for your refund request.
b. Refund Processing: Once we receive your refund request, we will review the information provided and determine your eligibility for a refund. If you are eligible, we will process the refund as soon as possible.
c. Refund Method: Refunds will be issued using the same payment method used for the original purchase, unless otherwise specified.
Refund Timeframe:
a. Processing Time: Refund processing times may vary depending on the payment method used and the specific circumstances of your refund request. We aim to process refunds as quickly as possible, but please allow up to 10 business days for the refund to be processed.
b. Notification: Once your refund has been processed, we will notify you through the provided contact channels.
Non-Refundable Products and Services:
a. Downloadable Products: Due to the nature of downloadable products, we do not offer refunds for these products unless there is a technical issue that we are unable to resolve.
b. Customized Services: If you have requested a customized service, such as a website design or consulting service, and work has already begun on the project, we may not be able to offer a full refund. In these cases, we will work with you to determine a fair and reasonable refund amount based on the work completed.
Legal Disclaimer:
Our Refund Policy is subject to our Terms of Service and other applicable legal agreements. By engaging with our products or services, you agree to abide by the terms outlined in these documents.
Please note that this Refund Policy is subject to change without prior notice. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team.