At Kushubmedia, we understand that circumstances may arise where you need to cancel a product or service you have purchased from us. This Cancellation Policy page outlines our guidelines and procedures regarding cancellations. Please read this page carefully to familiarize yourself with our policy.
a. Services: You may be eligible to cancel a service if the cancellation request is made within a specific timeframe, as specified in the terms and conditions of the particular service.
b. Products: Depending on the type of product, cancellations may be permitted if the request is made before the product is shipped or delivered. Customized or personalized products may have different cancellation policies, which will be communicated at the time of purchase.
a. Contact Us: To initiate a cancellation, please contact our customer support team through the provided contact channels. Provide your order details and the reason for your cancellation request.
b. Cancellation Confirmation: Once we receive your cancellation request, we will review it and confirm the cancellation, along with any applicable refund or credit.
a. Services: The cancellation timeframe for services may vary depending on the nature of the service. Please refer to the terms and conditions specific to the service you have purchased for details on the cancellation timeframe.
b. Products: For products, cancellations are typically accepted if the request is made before the product is shipped or delivered. After that point, cancellation may not be possible, and you may need to refer to our refund policy for further assistance.
Non-Cancellable Products and Services:
a. Customized or Personalized Products: If you have ordered a product that is customized or personalized according to your specific requirements, cancellation may not be possible once production or customization has begun. In such cases, please refer to our refund policy for further guidance.
b. Services with Time-Sensitive Deliverables: Some services may involve time-sensitive deliverables or scheduled appointments. In such cases, cancellations may not be possible within a certain timeframe before the scheduled delivery or appointment.
Fees and Charges:
a. Cancellation Fees: Depending on the product or service, there may be cancellation fees applicable in certain cases. These fees will be communicated to you at the time of cancellation, if applicable.
b. Prepaid Services or Subscriptions: If you have prepaid for a service or subscription, the cancellation may result in a pro-rated refund or credit, depending on the terms and conditions of the specific service or subscription.
Our Cancellation Policy is subject to our Terms of Service and other applicable legal agreements. By engaging with our products or services, you agree to abide by the terms outlined in these documents.
Please note that this Cancellation Policy is subject to change without prior notice. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer support team.